All transactions made on Resilia are final, per our terms of service.
- There is the process to issue a refund to a donor. You will need to contact support@resilia.com with the following information:
- Transaction ID
- Amount
- Refund Amount
- Reason
- You can find that information in the Transactions Table like the following example:
Resilia will reply to your request with a resolution of your request.
- Refunds take 5-10 business days to appear on your statement.